Terms & Conditions
Terms and conditions
Booking
• Consultation forms must be completed before your appointment, including general details such as your address. It is your responsibility to inform me of any changes.
• For nail appointments, I provide a 1-meter-long table, an extension lead, and all necessary equipment. You only need to provide a space near a plug socket and two chairs (e.g., a dining chair and a sofa).
• For lash lifts, I provide a standard-sized beauty bed, so adequate space is required.
• Patch tests are required at least 48 hours before a lash lift appointment.
Payment can be made by cash or a payment link (sent before or after the appointment).
Cancellations & Rescheduling
• A minimum of 48 hours’ notice is required for rescheduling or cancellations, failure to do so will result in a 50% charge of the total appointment cost.
• No-shows or cancellations within 24 hours will be charged 100% of the treatment cost.
• A 10-minute grace period is allowed for late arrivals. After this, the appointment will be marked as a no-show, and the full treatment price will be charged.
• Future appointments cannot be booked until outstanding fees are paid.
Travel
• Mobile services are available within 5 miles of Crawley. Any distance beyond this will incur an additional charge.
Nail Fixes
• If any issues arise within 2 days of your appointment, I will fix them free of charge.
• After 2 days, a repair fee of £4 per nail will apply.
• Following the aftercare instructions is essential to maintain your nails.